Terms of service

Soul Seasoned

These Terms of Service govern your use of the website located at soulseasoned.com and any purchases made through it. By accessing this website or purchasing from us, you agree to be bound by these Terms.

1. About Us

This website is operated by Soul Seasoned.

Throughout this website, the terms “we”, “us” and “our” refer to Soul Seasoned.

Our website is hosted by Shopify, which provides the e-commerce platform that enables us to offer our products to you.

2. Eligibility

By using this website, you confirm that you are at least 18 years of age or are using the website with the consent of a parent or legal guardian.

3. Products and Descriptions

We make reasonable efforts to ensure that product descriptions, images and pricing are accurate. However:

Minor variations may occur due to the handmade or small-batch nature of our products.
Colours and product appearance may vary depending on your device settings.

We reserve the right to modify, discontinue or limit products at any time without prior notice.

4. Orders

When you place an order through our website, you are making an offer to purchase.

We reserve the right to accept or decline any order at our discretion, including in cases of suspected fraud, pricing errors or stock unavailability.

An order is only accepted once it has been processed and dispatched.

5. Pricing and Payment

All prices are listed in Australian Dollars (AUD).

We reserve the right to correct pricing errors at any time. If a pricing error is identified after an order has been placed, we will contact you to offer the option of proceeding at the correct price or receiving a full refund.

Payment must be received before goods are dispatched.

6. Shipping and Delivery

Shipping and delivery are subject to our Shipping Policy.

Risk in the goods passes to you once the goods are dispatched to the nominated shipping carrier, in accordance with Australian Consumer Law.

7. Returns and Consumer Rights

All returns and remedies are governed by our Returns & Refunds Policy and Australian Consumer Law.

Nothing in these Terms excludes, restricts or modifies any rights you may have under Australian Consumer Law.

8. Errors and Omissions

Occasionally there may be information on our website that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times or availability.

We reserve the right to correct any errors and to update information or cancel orders if necessary.

9. Intellectual Property

All content on this website, including text, images, branding, product names, designs and logos, is the property of Soul Seasoned and may not be reproduced, distributed, modified or used without prior written consent.

10. Website Use

You agree not to:

Use this website for unlawful purposes
Interfere with or disrupt the operation or security of the website
Reproduce, duplicate or exploit any portion of the website for commercial purposes without permission

We reserve the right to suspend or terminate access where these Terms are breached.

11. Infant and Child Product Use

Products intended for infants or children must be used under appropriate adult supervision and in accordance with any care or safety instructions provided. Soul Seasoned is not responsible for misuse or failure to follow safety guidance.

12. Events Outside Our Control

We are not liable for any delay or failure to perform our obligations where such delay or failure is caused by events beyond our reasonable control, including but not limited to natural disasters, postal disruptions, carrier delays, strikes, supply chain interruptions or government restrictions.

13. Limitation of Liability

To the extent permitted by law, Soul Seasoned is not liable for any indirect, incidental or consequential loss arising from the use of our website or products.

Nothing in these Terms excludes or limits any rights under Australian Consumer Law.